Based on the pictures provided to us, there is no repair to be made. Note that complaint text that is displayed might not represent all complaints filed with BBB. This has gone on for far too long. ", VIN # ****************. Model: Hurricane 29M. If Tristen needs additional documentation, I will also be happy to send it. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. This allows the radio to run with the ignition key off. drivers window was installed bad. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We have acted in good faith throughout this entire ordeal. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Then click on the manual name to download. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Anyone know exactly where the fuse may . We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. We have endured a long and arduous journey. We have a leak in the back window of 2018 Thor Axis 24.1. Need advise, had a shop replace house battery and repair inverter. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Can you tell me a little more on. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Terms may vary. All of this back and forth is not fair to us, the consumer. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. We purchased a 2020 ************ model **** on September 4, 2019. Diesel and gas-powered chassis options. Please select a year to search for available owners manuals. Listed 27 weeks ago in Cass . Exterior 32" TV. Planning pet-friendly trips can be ruff when you don't know what to pack! And not have heard from them. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Arriving at our destination we set up to dry camp. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Message. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. She agreed to wait till it is safe to drive the coach to get the estimates. The issue is not closed nor has resolution been found. changed the RV world when it first hit the streets in 2011. 2003 Jazz Toy hauler 5k obo Needs work. Your luxury Mercedes Sprinter motorhomes. This is Thors final offer as it has been stated multiple times. The slide ran very slow, it always seems too. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). I have that same issue, Use button was pushed, but no house power, so no radio or camera power. 40 gallon fresh water tank. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. 2017 Thor Challenger XE Rear and side cameras and radio not working. Across from the sofa is a booth dinette. We had one of our **************** Representatives reach out, the below follow up was provided. Our 2019 ************ Motor Coach seats have started to completely disintegrate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The owner listed is **************************. 2019. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The RV is a Thor ******* **** 2019 and the vin#*****************. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Thor is offering to repair by patching roof. Have driven unit less then 250 miles since purchase. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Class Cs with the beloved luxuries of Mercedes-Benz. BBB Business Profiles are subject to change at any time. Also if your GFI isnt easy to locate, you may have one on the inverter itself. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Plus tax, title and license. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. ****************** was thankful that someone from Thor Motor Coach reached out. BBB Business Profiles may not be reproduced for sales or promotional purposes. Can hitch up to 8,000 lbs. This has all been dragging on for far too long. 2022 Thor Motor Coach freedom elite. $97,999. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. We are tired and have had enough. good-will offer. After all the warranty work, we had to winterize the coach for the 2019 season. Mercedes-Benz 10.25 in. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. +26. Just for good measure, recheck those easy to access fuses in the panel in the coach. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Generator in photo not included. It features the best of a class a, along with the best features of a class c. That's what A.C.E. 2022 Thor Hurricane 35M. Our motorhome has been in the shop at la mesa for 71/2 months. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Meet the redesigned A.C.E. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. From the time we purchased the coach we have only driven a total of ***** miles. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Begin with this one! Took a good 2 hours drive and they are still dead. I left my parking lights on overnight, and it killed the car and house batteries. Diesel and gas-powered chassis options. Non-smoking and pet-free. Surround Sound. As the smallest motorhome option, camper vans are welcome virtually everywhere. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. I have hundreds of emails relating to our continued attempts to get these issues resolved. Based on what was submitted to Thor, we see no warranty concern. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Television. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . MSRP Price: $157,576. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Posts: 7. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Why not the flooring costs? I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Thank you. Stock photos may not represent actual unit in stock. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. The issues were filed with **** when the coach was new. Mine is, and it seems a lot of folks on the Thor forum bring this up. Awning attempts to extend while driving. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Rates and amount financed are determined by credit history. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. I got a jump and the car battery is working fine now, but the house batteries are still dead. I will state again that this is not a new claim. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. After changing the engine battery the radio and backup camera will not work. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? 2016 Freedom Elite 28H with a Axxera radio. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. We can't thank all the employees of General RV enough for making this experience so unforgettable. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Make Offer. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. We strive to ensure all pricing and information contained in this website is accurate. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Stock Number {stockNumber} {priceLabel} {msrp}. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. After getting back both radios not working. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Doesn't look like I am getting power to the radio since battery replaced. They need to honor their warranty now! Look in house battery compartment. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Stock #46257. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Mechanic's Assistant: What year is your Chassis? Not just one but every single seat in the coach. 2003 Thor Motor Coach jazz. Do you need a one-stop shop for all things RV-related? The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Message. This just sends them a link to it so they can take a look. Does not include Hitch work or accessories. See dealer for details. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. ****** was not being truthful. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! ********************************* became Retail Warranty Supervisor in April of 2022. Paint. 1 of 26. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. These issues are ongoing, not new. Not just one but every single seat in . WHO IS RIGHT? Among the largest motorhomes, featuring the amenities of home for full-time life on the road. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Who never came back to do the work. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Submitting a response indicates a willingness to work with customers to make things right. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Thats where the water is coming in, it came that way from the factory. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. ** September 10th we took the ** out. Use a pen or paper clip. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Wheel sensors for air pressure not working. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Across from the sofa is a booth dinette. Thor is saying to just patch it. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. **'s labor charges of $7,500. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. . Any price listed excludes sales tax, registration tags, and delivery fees. RVers Ask: What's The Best Way To Sell An RV? #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. or call the glass man in town? They are the same issues we continue to try to get resolved. It seems each Thor MC plant wires the radios differently. Again, the deal fell through . At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. How can **** choose to refuse to fix this chronic and widespread issue? All warranty info is typically reserved for new units and is subject to specific terms and conditions. Then to ********* in ****. Apparently, they couldn't come to an agreement with ****. It was a pleasure dealing with all of you. For a better experience, please enable JavaScript in your browser before proceeding. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Number Of Televisions. THOR AXXERA RADIO.not working??? Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. This is an independent, unofficial site. A representative has been notified and will be with you shortly. It's been non-stop. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Inventory shown may be only a partial listing of the entire inventory. One is in the coach fuse panel and is marked. Both electrical circuits must be energized for either radio to work. I guess that is the million-dollar question. RV Wife. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Thanks for the replies. Please see us for a complete list of features and available options! **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL He was so laid-back and his knowledge was extensive on the motorhome. in fuel costs), then **** will kindly deduct the $2,000. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided.