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\n<\/p><\/div>"}, A Comprehensive Guide to Targets Price Match Policy, How to Add a Special Request to an Instacart Order, https://www.instacart.com/help/section/360007902831. Don't try to mention the aisle number. You can choose to include this link in the customer notifications sent by Instacart. Adding a photo is optional but can help your shopper find the item. You can quickly add the product to your shopping list right from the search page by pressing the + sign. Select the order you want to cancel by scrolling down the list. . To create this article, volunteer authors worked to edit and improve it over time. Don't use copyrighted images from other sites - search sites included. ). You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. When your personal shopper begins working on your order, youll see a message in the Instacart app. Instacart Help Center - Tipping - Publix For best results, download the latest version of the Instacart app for iOS or Android. Adjust the item quantity by using the + or - buttons. Scroll to the bottom of the delivery screen and tap Chat with shopper. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Indicates whether the order received Instacart+ membership benefits. : Your shopper selects the best possible replacement. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Need to give your driver last-minute delivery instructions? ). Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. If your shopper has already started working on your order, you can Chat with them for assistance. "You can now do more on Instacart while paying less by getting everything you . It has no effect on the customer role. Sign up for Instacart or log into your existing account. We also make recommendations based on what you've bought before or what's popular in your area. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Repeated attempts to order prohibited items could result in account deactivation. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. In your cart, click Preferences on the item you want to add replacement instructions. You can customize colors and add your logo to the top of the page. Youll need an account to check out. Item availability and terms are subject to change without notice. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. Change quantity or remove an item. If your shopper is working on your order, you can contact your shopper directly. If you prefer not to replace an item, choose Dont Replace to get a refund instead. 3. Authorization holds, recurring payments, and unknown charges. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. One rep had me delete my order and create a new order and it still did it. Watch the time frame of how far out you'd like your order to be delivered. Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). Grocery Delivery FAQs - Price Chopper - Market 32 The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. You can search the catalog or choose a replacement from a list of suggestions. Instacart Help Center - Redeem a gift card - Publix When this happens, you have 3 options. For best results, download the latest version of the Instacart. Create an account to follow your favorite communities and start taking part in conversations. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Omg Canada instacart..2 yr.delivery from Wal-Mart.all.suddenly I get to check out/ delivery time..and it freezes..first says no delivery times available?? They offer no department, resource, phone number or other, for us to dispute these issues. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . even though it may not be. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. to view items already found and changes like replacements and refunds. Tap the "Rate Order" button at the bottom of the screen. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Instacart Help Center - Adding instructions for specific items Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Rescheduling a delivery. Adding the items you love to your Favorites is an easy way to view or buy them again. If you have order notifications turned on, look for alerts when an item is replaced or refunded. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. Note certain items, such as alcohol, may not be added after your order is placed. Log in to help us get you to the right help quickly. You can change your delivery date and time up until a shopper begins working on your . Log in to help us get you to the right help quickly. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Use the search box in the app or on the website. Tracking your order and delivery. If you have notifications turned on, youll also receive a notification. You can check your order status with the Instacart app or website. Tap Add promo or gift card. For best results, download the latest version of the Instacart. 1. Repeated attempts to order prohibited items could result in account deactivation. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. However, Instacart Shoppers can choose what customers and orders they want to take. Give them the order ID from the link you received through text message. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? Scroll down to Your preferences and click Other options, or Approve. Thanks to all authors for creating a page that has been read 15,409 times. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. On the website. During a watching session on the Instacart Website . Recognize what's not able to be ordered and delivered. Find your item. To add or modify a tip after delivery. Order Status page | Instacart Connect Documentation Log in to help us get you to the right help quickly. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. This is also an optional field. Check your account to ensure you are getting points for these trips. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Adding a special request Select Add a special request at the bottom of the search results page. : To select your own replacement, tap or click on the item, then select. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Need to give your driver last-minute delivery instructions? Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). But missing items aren't necessarily proof that the Shopper stole them. You'll see a dialog box display saying "Delivery (hourly time range). You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Add a delivery address and payment information, then place your order. If your item preferences change, make sure to review your notes when ordering the same items in the future. Add in any additional instructions. Press question mark to learn the rest of the keyboard shortcuts. Check out this step-by-step guide to create your account and place your first order. Tap the item you want to edit. Use the search box in the app or on the website. Placing an order. (For safety reasons, drivers might not reply while theyre en route.). How to cancel Instacart order in progress - Android Nature During checkout, you can request the order be. In general, our catalog doesnt include. Do Instacart Shoppers Steal Groceries? - The Grocery Store Guy This is the default option for when items arent available. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Uber is coming for Instacart - Ghanamma.com