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A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. For example, if we use WIFI. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Q: What is App Lock, and how can I use it to help to keep me more secure? For the Outlook account, youd follow the same steps. Use Microsoft Authenticator option does not send notifications to my Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. After you sign in with your username and password, you'll type in the verification code that's associated with that account. On these devices, Authenticator is automatically registered as a device administrator. Whenever I try to enter a MS service (e.g. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Can I continue authenticating using the app? Can Power Companies Remotely Adjust Your Smart Thermostat? I also cannot find a code to enter on my laptop from the app. Of course they are. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. It is grey out on the app so I cant get my code that I need. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. This can be done a lot better! Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. - last edited on However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. View network connections. 2023 CNET, a Red Ventures company. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Q: Will my employees or students get to use password autofill in Authenticator app? Oct 06 2018 A: Verified IDs are issued directly from your organization or a website. Microsoft Authenticator app didn't send any Notification for WhatdoIdo? Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Try this, hit the hamburger on the left and click on "backup this device". Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. When you purchase through our links we may earn a commission. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). The problem persists. Youll need to provide your sign-in username so that your admin can look you up in your organization. Check for notifications doesn't change the situation: no notification queued. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. You need to accept the notice of this data collection when you use the app for the first time. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. May 31, 2022 . Use biometric hardware. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Microsoft Account unfortunately has been removed from Google play store. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Make sure the device hashardware encryption enabled. Autofill is not currently available for work or school accounts. Exact same problem here. Follow the iOS prompts to grant that permission. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Please ensure push notifications are enabled in Settings and your network connection is stable.. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: Why do I only get notifications when the app is open? Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Phone number is also correct. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. If you have already registered, you'll be prompted for two-factor verification. Youll then be able to use those if you experience any issues when trying to recover your accounts. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Only someone with access to your phone should be able to get your verification code. Most accounts provide backup codes you can use if youve lost or damaged your phone. My MS Authenticator app does not show any 6 digit one-time-tokens. Q: Do notifications work for non-Microsoft accounts? Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What might be the issue? You want importance sent to "URGENT: Make sound and pop on screen". On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Please let me know if you need any further assistance. 05:53 AM To use Microsoft Authenticator, you need to first enable it on your Android device. if yes it may affect your user behavior. Once i did that, I now get the notifications again. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. On the next screen, you can select onStop sync and remove all autofill data. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. For other accounts, youll see a six or eight digit number in theAccountspage of the app. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. This type of account is frequently called a "broker" account. Run at startup. Was this reply helpful? You can choose whether you would like a vibration whenever you receive a notification to verify your identity. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Not sure why but much less of a problem than not receiving the request. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. What is the version of Microsoft Authenticator APP? The thing you know is your password. Reinstalling doesn't work either. Any help would be great here also. Next, you need to open the app and sign in with your Microsoft account. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Find out more about the Microsoft MVP Award Program. A: No. I'm glad I'm not the only one. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. --If the reply is helpful, please Upvote and Accept as answer--. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. What can I do? With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Full network access. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Q: Can I create my own Verified Identity? - edited Control vibration. I am now receiving notifications as expected and all approvals are working. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. This timer is the countdown to the verification code changing to the next code. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Unlike a password, we don't want you to remember this number. Receive data from the internet. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. 05:33 AM Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. CSP Partner security requirements where this community is meant for. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Two-step verification requires proving two things--a thing you know, and a thing you have. Here, we suggest to try the following suggestions to see if it is working.1. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Set up the Microsoft Authenticator app as your verification method More info about Internet Explorer and Microsoft Edge. You don't need Microsoft Account. Thanks. Q: I am having trouble adding my personal account to Microsoft Authenticator. The notification you get that verifies your identity is also displayed on any other running app. Learn and ask questions on how to implement MFA. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. By default, App Lock is turned on when you set up a PIN or biometric on your device. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Q: Why am I getting notifications about my account activity? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Dec 14 2021 To use Microsoft Authenticator, you need to first enable it on your Android device. Please remember to mark the replies as answers if they help. What are the steps? Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Thank you for writing to Microsoft Community Forums. Finally, add the account again and turn authenticator backup back on again. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Microsoft Authenticator App doesnt send notificaiton or code on On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Some work and school accounts require an additional PIN whenever you verify your identity. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. The app is available for free download on both Android and iOS devices. If you have feedback for TechNet Subscriber Support, contact A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. I have make sure that the battery . Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. On iOS, Microsoft recommends allowing the app to access location always. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Tap the three vertical dots at the top right, and then tap Settings.. No notifications on Android 5.0.2. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. 01:14 PM. Definitely would like to see the one-time bypass feature in Azure MFA. Problems started when I upgraded to MS Authenticator. We found that theres no way to export all your accounts, and then import them onto a new phone. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Once youre signed in, you need to go to the Settings page and enable push notifications. On Android, Microsoft Authenticator is failing to register for push notifications. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. First, you need to have the Authenticator app installed on your mobile device. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. By submitting your email, you agree to the Terms of Use and Privacy Policy. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Unfortunately, I receive the notifications to the old phone. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Why am I seeing this? If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. What should I do? Reinstalling doesn't work either. Common questions about the Microsoft Authenticator app Additionally, because the app stops running as soon as you close it, it won't drain your battery. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. My phone have been stolen, I had work account logged in there. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. A: When you open Authenticator, you'll see your added accounts as tiles. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This minimaldata is needed to keep the app updated and secure. For more info, see theBackup and recover account credentials with Authenticatorarticle. You could search it on Google. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? It shows 8 digit one time passwords. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. Q: Which version of the Authenticator app should I be using? Q: I got a prompt asking me to grant permission for the app to access my location. Issues with Microsoft Authenticator not popping up Approval message You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. TechCommunityAPIAdmin. Googles online services are available with push notification authentication. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Its also important to remove the accounts from your old phone. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Also, my MS Authenticator does not receive any notifications. This permission is required for sending notifications to verify your identity. 01:53 AM Check that your phone is not running any malware likearootkit for example. Next, youll need to install Microsoft Authenticator on your new phone. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Q: What if my employee or student has multiple work or school accounts? If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Delivered on weekdays. They also can contain device data such as device name and operating system version. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. To make the process easier, we allow you to use your fingerprint instead of entering the PIN.