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Passports, Visas and Health Uncover why Hays Travel is the best company for you. Can I take liquids on-board the aircraft? You need a passport to travel and will be prevented from boarding your flight if you do not have one. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). services. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. Dont worry, if you are entitled to a refund your money is safe. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). What is the Bank transfer payment method. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. Hays Travel has now refunded the amount. country thunder bristol time. Currency Exchange Rate 750 Buys Buy Now; Euros: 1.1035: 827.63: Buy Now: US dollars: 1.1736: 880.20: Buy Now: Turkish lira: 20.5672: Buy Now: Yes, children require their own passport to travel abroad. These are intended to give a guide to the services and facilities you should expect from your accommodation. After contacting Hays Travel, he was told he would receive a refund within 28 days, but it meant he couldn't afford to pay for attractions - such as Top of The Rock - and was forced to ask. Well we have a full refund 2 weeks . However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). "ATOL fee" (see Where we are package organiser below) Please ask us to confirm what protection may apply to your Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. On balance, we believe that the second option gives our customers the best chance to compare accommodation. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. Some countries will require you to have a valid passport for 6 months after your return date. Is it safe to drink tap water whist on holiday? You must also pay any further costs we incur in making this transfer. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. And as the biggest independent UK travel agent we have access to thousands of holidays. If one shop has let you down there is no reason to avoid all their branches/members. If you are collecting your tickets at the airport, please allow additional time in case of queues. To give you the best protection from the suns harmful rays, it is recommended to buy higher factors (at least factor 15). Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. You will need your supplier booking reference number which can be found on your booking summary. 14. A cancellation invoice can be issued upon request should you require one for insurance purposes. Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Please contact your local branch, orthe person who made your booking. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. hays travel refund Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. It is always useful to include a few items in your luggage in case of any unforeseen emergencies. Room Allocation Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. Please check with your departure airport for up to date flight information. How Hays Travel is bouncing back from the coronavirus crisis with If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. How many stars would you give Hays Travel? 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. If you do not travel with the correct documentation, you may not be permitted to board your flight. Is it possible to change a name on my booking? We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. You should also always carry your medication in a correctly labelled container, as issued by your pharmacist. Better if you are on the travel side. Certificate go to: View Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. All types of transfers usually include one suitcase per person as their standard luggage allowance. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency If the airline you are travelling with uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this. What luggage can I take on my hotel transfer? There is a $14.00 fee charged for each new or renewed ESTA application. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The cost of booking extra luggage varies from airline to airline. Primary Menu city on a hill kelly kinicki. Hays are fobbing you off. Hays is a big concern . Portugal. We shall certainly return to Hayes for our next holiday. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. Log in to Hays Travel . This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. For holidays due after that, we await further advice from the FCO. services. The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. The majority of our suppliers now issue e-tickets. How can I find out if it is safe to travel to a particular country? However, in some areas, this may be earlier. It may be a good idea to travel with a copy of your prescription. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. This advice is applicable for anywhere where US Dollars are accepted. We will contact you within four weeks of your departure date to discuss the options*. Please ask us for details at least 72 hours before your outbound flight. Yes, you can make secure online payments by visiting the. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. Children's passports are generally valid for 5 years. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. Make sure you allow seven days for the letter to be received. Certificate go to: View For example, it's probably a package holiday if you booked a flight and a hotel through a travel agent. Behaviour Rooms are normally vacated at 12.00 noon on the last day of your holiday. 25 Vine Place, Sunderland, Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. This required information includes your passport details and your contact information. In the fiscal year 2022, the revenue of Hays Travel Limited amounted to roughly 219.4 million British pounds. It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. How can I arrange assistance for my accommodation? You should also always carry your medication in a correctly labelled container as issued by your pharmacist. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. "At the time of. You can compare all UK suppliers and find the best exchange rates on our travel money comparisons page. We shall certainly return to Hayes for our next holiday. booking. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. Hays Travel have partnered with Collinson Group to help you with the testing process. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. What should I check with regards to my passport? You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. including restaurants, bars, and shops all around the world The name on your ticket should match the name as it appears on your passport. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL Our independence means you can trust us to offer the most extensive. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. Shared on 17 March 2020. 7. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Can I change my hold baggage allowance once I have booked? Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. *Please note that this varies depending on the tour operator. An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". The currency used in the USA is the US Dollar ($). TUI Refund from Hays Travel Finally came through All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). The town received municipal rights in 1253. Cancelling a package holiday - Citizens Advice We accept no responsibility for any information about the arrangements that we pass on to you in good faith. The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. Yes, children require their own passport to travel abroad. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. Travel Card is not linked to your bank account and is a safer option than carrying cash. The service provided will be the same as received by a person covered by the country's insured medical scheme. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Certificate go to: View How can I arrange assistance for my flights? Not all airlines allow passengers to check-in online prior to travel. For more information about financial protection and the ATOL Then the second stage is a 1 to 1 interview where you're given the task of booking a holiday, didn't really spend much time doing this but recommend bringing notes for peace of mind. Hays Travel Careers and Employment | Indeed.com When Hays Travel bought 555 high street travel agents from the collapsed tour operator Thomas Cook in 2019, the acquisition appeared foolhardy at best. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk. How long will it take for my booking confirmation to come through? Hays Travel: the agency weathering the pandemic against all the odds Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. Please note that this may be required even if you have been vaccinated. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. 1.2 We act only as an agent. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Edinburgh, United. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. 12. Your holiday accommodation is usually reserved for you from 14.00 hrs (dependant on destination) on the day that you depart the UK. Hays Travel Interview Questions (2023) | Glassdoor PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Hays Travel - need contact details to resolve issue / complaints We recommend that you take out appropriate travel insurance for your overseas holiday. Portugal. Building Work Which? Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. scheme. Your experience matters. If you have any queries on the ESTA process, please address these to the US Embassy Consular department. A private transfer is a taxi or other vehicle reserved exclusively for your party. Coronavirus Update | Hays Travel A cancellation invoice can be issued upon request should you require one for insurance purposes. The majority of our suppliers now issue e-tickets. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. A newly-married couple were charged 698.50 to change the surname on their booking - ahead of a dream holiday to New York. She said 388 staff affected by the closures would be offered "alternative work options" to . Once received, simply print the documentation, as it is required for you to travel. The travel agent and tour operator has no debts and the. Drinks made using boiling water are also safe to drink. services. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. Re: Hays Travel Terrible customer service, Stay away. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.