If it has already expired, please call 0345 678 9088 to arrange a renewal. Open all. You can apply for your renewal bus pass online. In the unlikely event that your pass does not arrive, you should call 01452 426265. We only need this if you want us to contact you and we won't keep it once we've replied. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. This should include: -. Disability-related passes can be valid for 1 - 5 years. Unable to drive for reasons of medical fitness. A letter and a renewal application form will be sent to you automatically you can also use the application form below. We send out renewed passes by the end of March. It costs 10 for a new card. If you currently receive Travel vouchers you will receive a renewal form at your registered address. For Seniors, pricing is as follows: One-way fare: $1.00. What should I do? However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. How does violence against the family pet affect the family? Will receive a renewal form, as evidence is required to obtain a new pass. It is not valid in Wales* or Scotland. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. Before your pass expires, we may send you a letter inviting you to renew it manually. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. This We also use third-party cookies that help us analyze and understand how you use this website. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Completed renewal forms will be processed and new vouchers issued approx. The pass is valid for the journey being undertaken, for example at the right time of day. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY If you pass does not register on the card reader on the bus, we won't know the pass is being used. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Find out which bus company you wish to comment about on our bus operator contacts page. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If you cannot apply online for any reason please contact us. Applicants can enter in their postcode online and will be given the contact details of their local council. Apply for or renew your bus pass. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. As a general rule, it is usually cheaper to call during the evenings and weekends. If your pass has been stolen, you should call 0345 200 0388 to replace it. All content 2023 Southend-on-Sea City Council. What time can I use my bus pass outside of Gloucestershire? Please still, Older Persons bus passes will normally be automatically renewed. You will receive your pass by post within 5 working days. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. If you have not received your renewal form, please contact our information line on 0345 600 0659. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. You'll need your current pass in order to renew. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. 2 Are senior bus passes renewed automatically? Where can I get a bus pass for an older person? If you dont provide us with evidence, your new pass will be delayed. These cookies track visitors across websites and collect information to provide customized ads. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Renewing, updating or cancelling a bus pass. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Disabled person's bus pass . You will need to apply to this authority for a new pass. Bus To get an older persons bus pass you must 2 Apply to your local council. But opting out of some of these cookies may affect your browsing experience. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Application forms for the 'English National Concessionary Travel Scheme . Customers will receive their new pass to the registered address at least1 week before their current pass expires. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Do not include common words or names. I have applied for my new bus pass, what should I do with my current pass? We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. An older persons bus pass has exactly the same benefits as a disabled persons pass. We apologise for any inconvenience that this situation may have caused you. There is no need to contact us until we get in touch with you. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. All rights reserved. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. You can renew your bus pass up to 8 weeks before it expires. Your bus pass will be renewed automatically. Click or tap the rating which best represents your experience. Have you moved? Can I use my disability-related with a companion bus pass in other parts of England? It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. When can I use my concessionary bus pass in Gloucestershire? If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. Analytical cookies are used to understand how visitors interact with the website. The list of these services is on the GCC web site, under Transport. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. *A. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. I have moved out of Gloucestershire. GCC understand there was a discount being offered for some local train travel. 1 Contents. This can be done by visiting a participating library only. Are senior bus passes renewed automatically? Age-related passes will be valid for five years. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. What do I do about my concessionary bus pass? Can I use my pass on Trains? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. What type of medicine do you put on a burn? Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Call us on 0345 200 0388 for an application form or for assistance completing one. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Other Scottish passes arent accepted on the trams. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. current pass expires so pass holders dont need to do anything, just wait for a You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. All young disabled pass holders must provide a new photo if they wish to renew. Free travel before 9.30 am on infrequent services. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. The new pass is free. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. You should allow 6 weeks for your application to be processed. You should have receive your renewal form by mid-February. Learning impairment that has resulted in an arrested state of development before adulthood. If you have an older person's pass that expires in the next two months renew online with the following links: -. My new bus pass will not work when I place it on the smart card reader on the bus. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Are you struggling with the cost of living crisis? If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. You can get an older person's bus pass when you reach State Pension age. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. I am a disabled pass holder, will I receive a bus pass renewal letter? Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. all that. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Most young disabled (under 16) pass holders should have received a short form to return. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. The day and date you experienced difficulties. You may need to provide proof of your new address. How long will it take to get a bus pass following a renewal/application? I have not had an automatic renewal what do I do? Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. You do not need to reapply for your bus pass. Apply for or renew your bus pass. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. In London, you can use your card on buses but not on the Underground Train services. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . five years You may be eligible for financial support. Further information. Welcome to the Highways Service Information Centre. See. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. How do I apply for a disabled persons bus pass? The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. It does not store any personal data. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. However, GCC has not been involved in this. What is the cause of the card not working? You can make updates to the following details before your bus pass renews: your appearance. I currently have a disability-related bus pass with companion entitlement. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Your pass will be automatically renewed if you have used it within the last 13 months. thurrock.gov.uk uses cookies to make the site simpler. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Major investment in boroughs schools continues! If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Dont include personal or financial information like your National Insurance number or credit card details. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Changes To Renewal Of Concessionary Bus Passes. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Auto-renewal for an older person's bus pass. Freedom Pass expiring: How and when to renew London travel permits. The way of applying may be different to the way you applied in Gloucestershire. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. So, to find out if you're eligible and where to apply, get in touch with your local council. This form can be completed and returned in the envelope provided with your form. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Renewing an older persons bus pass. Our You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. The cookie is used to store the user consent for the cookies in the category "Performance". Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Older Person's bus passes will be renewed soon. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. pensioners. Can I use my pass on Trains? State pension claimants who apply directly through their local council should be aware. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. You do not need to renew an igo card. Login to renew or manage your Bus Pass and to keep your details up to date. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. If you do not have your current pass, then please contact us. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Alternatively, you can renew your pass online. This cookie is set by GDPR Cookie Consent plugin. It is no longer. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Your browser does not allow scripting so some of the features of this page may not work. If you have not received this letter, call us straightaway on 01452 426265. Where you caught it and at what time, along with your destination. Forgotten your Username? If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. Copyright 2023 Wisdom-Advices | All rights reserved. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. You can apply for your renewal bus pass online. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. However, you may not be allowed to use your bus pass on night buses i.e. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. What do I do about my concessionary bus pass? The county council will not reimburse you for any charges levied by medical specialists or advocates. You should have received all the information you need by now. These cookies ensure basic functionalities and security features of the website, anonymously. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Older person's bus pass renewal. By clicking Accept All, you consent to the use of ALL the cookies. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If you have any problems using your card, it will be necessary for you to contact the bus company directly. It tells you about: Bus passes are issued for up to five years. For further information see www.gloucestershire.gov.uk/fairprocessing. Flexible support fund - available at . If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. for staff to amend your details and arrange for a renewal pass. No, your bus pass cannot be used on National Express services. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Applicants whose pass was issued due to a disability will continue to be automatically renewed. You can apply for a replacement bus pass by filling in the lost bus pass application form. We also use cookies set by other sites to help us deliver content from their services. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. If your pass has already expired you can still renew your bus pass. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Continuing eligibility for a pass issued due to a . My new bus pass has been refused by the driver. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. No it is not possible to issue an age-related bus pass "with companion" entitlement. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. For assistance with new applications: (Click the arrows below to reveal the answers). This can be your email address or set to something memorable for you. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. Concessionary bus passes will no longer be renewed automatically. Unemployed people. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Alternatively you are able to renew your vouchers online. Please note the Bus Pass system is separate to other Council systems and requires its own login information. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. If you do not receive your new pass please contact our information line on 0345 600 0659. passes that expire between January and March are in the process of being issued with no need for anyone to fill in any forms or submit any photographs. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. . Daily fare: $2.00. If you have moved address since receiving your bus pass, please notify us of your new address . LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Disabled person's bus pass There's no central provider of the disabled person's bus pass. Calls from mobiles are likely to be considerably higher than those from landlines. Lee You should continue to use your current pass, but then cut it up once your new pass arrives. This cookie is set by GDPR Cookie Consent plugin. For further information contact: The National Rail enquiries telephone number is 08457 484950. We will need to see evidence of your new address. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Please provide them with as much detail as possible about the journey you wished to make. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. The cookie is used to store the user consent for the cookies in the category "Other. Please note you will require your customer number to complete the form (This can be found on your renewal letter). renewed people had to fill in forms and submit photographs but we have scrapped The expiry date will normally be five years from your birthday. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment.
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