Proof of purchase is required. Homeowner Contact Information * Denotes a required field. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description and photographs of the affected area of the Product, proof of purchase, and if the claim relates to the warranty on stain resistance, proof of compliance with paragraph 1. above, to the following address: Trex Company, Inc. How do I file a warranty claim - Outside US or Canada. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Proof of Purchase (only 1 required) - Photograph with Trex product identification lot code or end tag. File a Claim by Mail. Due to your Trex Outdoor Furniture retailer’s service policy requirements, they may need to submit a warranty claim for you. Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs Timber; The Industry Leader; Always Eco-Friendly; Planning Resources; FAQs; Plan Your Deck; Design Considerations; Products. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Please complete the claim form and send supporting documents to: Trex Company, Inc. Consumer Care 160 Exeter Drive Winchester, VA 22603-8605 USA. China, Hong Kong, Macao, and Taiwan offer a one-year warranty. To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. Surface Flaking Class Action Settlement Composite Decking See Garden Decking and More; Deck Railing; Deck Drainage; Outdoor Lighting; All Products; Start Your Project. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. - Invoice from dealer or retailer; or. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Please complete the claim form and send supporting documents to: Trex Company, Inc.Consumer Care160 Exeter DriveWinchester, VA 22603-8605USA. Mold and Color Fading Variation Class Action Settlement Used with permission; all rights reserved. TREX®LIMITED WARRANTY. The power of the outdoors has met its match. the warranty for the dimmer, timer and transformer for both shall be three (3) years, and the term of the warranty for the motion controller for both shall be one (1) year, in each case provided that a Trex transformer is used (with no warranty on any components if a Trex transformer is not used), and any other parts or accessories Surface Flaking Class Action Settlement. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description and photographs of the affected area of the Product, proof of purchase, and if the claim relates to the warranty on … HGTV, HGTV Smart Home, HGTV Smart Home Giveaway and their associated logos are trademarks of Scripps Networks, LLC. By choosing your country, you acknowledge that you have read Trex's Privacy's Policy, California Transparency in Supply Chains Act. And even better: our high-performance decking products come with an extra layer of … TREX ® PRODUCT SAFETY INFORMATION. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description and photographs of the affected area of the Product, proof of purchase, and if the claim relates to the warranty on … To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1 … To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty … To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. City* This field is required. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Most countries offer a two-year warranty. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description of the claimed defect and proof of purchase, to the following address: Trex Company, Inc. Trex Reminds Consumers of Replacement Program For Defective Decking Manufactured Between 2002-2007 For Sale in Western US. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Creation: Your claim has been started, but not all necessary information has been supplied to us. CLASS ACTION SETTLEMENTS. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description and photographs of the affected area of the Product, proof of purchase, and if the claim relates to the warranty on stain resistance, proof of compliance Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. Claim Forms must be postmarked no later than the end of the express limited warranty period applicable to the Claimant’s Trex Product if no Prior Claim has been made. Online Warranty Information. commercial application, this warranty is freely transferable to subsequent buyers of the property upon which the Trex products were originally installed. And even better: our high-performance decking products come with an extra layer of coverage: an additional 25-Year Limited Residential … Complete this form if you are submitting a claim for Surface Flaking in the Trex Class Action Settlement. Claims made outside the country of … Any claim against this warranty must be made through an authorized dealer or distributor. Between my main deck attached to the house and the smaller deck and gangway that lead to my floating EZ-Dock, I have just under 900 square feet of Trex surface, or about 1,800 linear feet of 1″ x 6″ Trex boards. File a Claim by Mail. If you purchased your Trex Outdoor Furniture directly from trexfurniture.com, please submit your warranty claims via email to customerservice@trexfurniture.com. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description of the claimed defect and proof of purchase, to the following address: Trex Company, Inc. Please complete the claim form and send supporting documents to: Trex Company, Inc. Consumer Care. Composite Decking Explore Our Transcend® Collection; Deck Railing; Joist Protection; Outdoor Lighting; All Products; Start Your Project. 2. Submit Warranty Claim Step 1 Of 2. Trex Company, Inc. (hereinafter “Trex”) warrants to the original purchaser (“Purchaser”) that, for the period of time set forth in the following sentence, under normal use and service conditions, Trex®products shall be free from material defects in workmanship and materials, and shall not split, splinter, rot or suffer structural damage from termites or fungal decay. If after following the troubleshooting tips you still need to submit a Claim you can do so by clicking the Start a Claim button at the bottom of the page. Please complete the form below to register your Trex® product warranty. Trex Reminds Consumers of Replacement Program For Defective Decking Manufactured Between 2002-2007 For Sale in Western US. Online Warranty Information. Photos © 2020 Scripps Networks, LLC. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. To make a claim within the warranty period under the Trex Limited Warranty by mail, you may contact us at 1-800-BUY-TREX (1-800-289-8739) and a claim form will be mailed to you. Copyright © 2021 Trex Company, Inc. All rights reserved. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. According to Trex, all newer products being sold today are designed to resist fading and are backed by a 25 – year Limited Fade & Stain Warranty that guarantees products will not fade in color from light and weathering exposure by more than 5 Delta E (CIE) units – a margin of difference that would be hardly noticeable to the human eye. Please complete the form below to register your Trex® product warranty. Customer Relations 160 Exeter Drive Settlement: Letter has been received & we are processing your settlement. First Name(s)* This field is required. 160 Exeter Drive. Last Name(s)* This field is required. Customer … Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs the Competition; The Industry Leader; Always Green; Shell Technology; FAQs; Products. 2. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. Start Claim Process. I selected Trex’s Brasilia product in Burnished Amber, which has a grain-like pattern thro… Copyright © 2021 Trex Company, Inc. All rights reserved. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period referred to above, a description of the claimed defect and proof of purchase, to the following address: Trex Company, Inc. Address* This field is required. TREX ® PRODUCT SAFETY INFORMATION. Surface Flaking Class Action Settlement Step 1: Register your headphones. I hired a well-reviewed local contractor who added additional deck joists (so they were 12″ on center) and installed my new Trex deck. If you haven't registered your headphones, or registered before December 29, 2019, you'll need to start by registering your headphones for warranty. The power of the outdoors has met its match. 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