The other method for powering off the PS5, which is the same method you use to restart the PS5, is by using the controller. Many new PS5 games are available for both the PlayStation 5 and the PlayStation 4. The only message I get everytime is "plug in using USB cable or register device again" it just blinks for a second. After restart, the console will comes to the factory default settings and you can set the device from scratch. Tried all ports. There's a very small hole just to the right of the Sony logo where this can be done. If you’ve established the fact that it’s not a console issue, you can try to reset your PS5 controller to bring back its factory software state. Reset the PS5 controller. Connect the Dualsense controller to PS5 with the supplied USB-C cable and press the PS button on the controller. Wait for the process to finish and once done, see if the PS5 Controller connect and sync issues have been fixed or not. Conclusion. all kind of Problem will be solved Here, select Reset PS5 from the safe mode menu. So grab your second controller and go to Settings > System > System Software > System Software Update and Settings > Update System Software. A new PS5 DualSense controller malfunction has been discovered, and it has left PlayStation players quite angry. Now, connect PS5 controller to the console and press the PS button. If your new PS5 Controller not working, Won't Connect, Not Detecting, Won't Sync just Reset your PS5 Controller 1 min. Another way of resetting the PS5 controller is by using a small tool and inserting it into the pad on the back. I've done everything, pressed the reset button. Only use this option if you’re selling or trading in your PS5, or if you want to start from scratch. Reset your console: Removes everything from your PS5 and fully resets it. Fix 8: Reset the Controller Hasn't done it since. I've even factory reset the ps5 and its still not doing anything. 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