H*2T0T341f& You can have multiple adult cards associated with a single account. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. EMC So take your balance down to $1.50. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? But nobody did. Log in to your profile to sign up for occasional updates. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Due to observed delivery issues this is a less secure option. EMC Its also required if you want to set up automatic reloading. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Clipper cards will hold a maximum of $300. Prior to that he was an assistant sports editor at the paper from 1984-1987. H237402VH2P0P04341Qf& 0.749023 g However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Credit Card Type (check one): o MasterCard . Yes, you can manage your account using the Clipper app and in your mobile wallet. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Getting dinner in Oakland this Fridaywill I get robbed? Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Note that only cash value can be directly transferred. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream f Email clipper@bayareametro.gov. /Tx BMC Registration is easy, and its free. Clipper says it does not take funds away, even if. EMC Stanford, California 94305. If unsuccessful, your Clipper card may be defective or damaged. /Tx BMC Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. They are. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. A reader in a prior column thought $300 had disappeared from an account. 0 0 10.146 10.364 re Graduate students are not eligible for a free Go Pass after this date. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Should I stay at a hotel near the airport? 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream You wrote about Clipper freezing accounts. 0 6 endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. I no longer need to use Clipper. EMC But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. /Tx BMC But the other way is get you $$ back is to understand why they charged $3 in the first place. All Go Pass users should register their Clipper cards on Clippers website. If a Clipper card is not used for six months, it can be deactivated. Discount Cards For youth, seniors, people with disabilities and low-income adults. Pay With For faster replacement, you also can pick up your replacement card at an in-person service location. And Orca card. Otherwise, you will be logged out automatically. HD 0UR K(EP%xg:#6(=VU-zTqwn?p A: Many others are praying, as well. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. It's just $3. /Tx BMC o American Express f For details about how to apply for a refund, download theClipper Cancellation Form. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Your refund request will typically be . EMC endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re It is available for free to eligible university, and hospital employees. Subject . The VTA Smart Passallows unlimited travel on VTA buses and light rail. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. My spouse, relative, or close friend needs help managing their registered Clipper card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Enter and space open menus and escape closes them as well. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Add value, set up autoload, and check your balance! After that, you need to tag on and off for each ride. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. EMC Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. EMC Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. The other option is a refund. Your session is about to expire due to inactivity. (Some limitations may apply.) How many people do not know and never retrieve their funds? endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream EMC EMC endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream EMC You can have multiple adult cards associated with a single account. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). EMC 0 0 10.1455 10.364 re If your card is registered, contact us so we can block your card from further use. EMC f I only pray theyre still there. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. /Tx BMC @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Get Morning Report and other email newsletters. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. walk from 12th St. BART to Jack London square? Stanford University. There is a 50 cent surcharge per trip for paper tickets. But alas, no longer on bART as they now wont let you exit like they used to. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . If you are still having trouble with your Go Pass, please contact us at. As others have said, you can get it on the Clipper phone app for free. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Clipper is committed to protecting your privacy. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Unfortunately, the Clipper Card doesn't allow that. /Tx BMC Its also required if you want to set up automatic reloading. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Other readers wrote of similar fears and refund frustrations. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. That will show you the cost of each trip. Donations of tickets with unused value of less than $1 can be made to local non-profits. There is a $5 fee for this service. Key Clipper information translated to Spanish. /Tx BMC Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Only registered Clipper cards are eligible for refunds. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. 0.749023 g If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. 0.749023 g The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Then take a long joy ride on Caltrains. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream f When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. E\\y\F@B.THH!*o* (For example in NYC one can buy MetroCard at the airport without a fee.) H*2T0T3415Rf& If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If a Clipper card is not used for six months, it can be deactivated. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Use the app to manage your cards. 2020, Metropolitan Transportation Commission. I would love to consolidate all the cards into one card. Refunds are subject to the fees in Section 10. /Tx BMC 0 0 10.146 10.364 re /Tx BMC Location of mushroom dispensaries in Oakland? EMC But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. endstream endobj 185 0 obj <. /Tx BMC 0 0 10.146 10.364 re Be sure to review the paper ticket fare chart at the station. Skip the side navigation menu and go to the main content. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? I no longer need to use Clipper. Yes, you can manage your account using the Clipper app and in your mobile wallet. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. If you don't want to deal with that, just pay the $3 to get the card. Options to Oakland Airport from Union Square. Add only that total amount to your card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Paper tickets balances cannot be transferred onto a Clipper card. No service to Chase Center atthis time,stay tuned for updates. If your card is registered, contact us so we can block your card from further use. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Otherwise, you will be logged out automatically. OK to stay in Oakland for visit to San Francisco? REFUNDS. /Tx BMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Refunds are subject to the fees in Section 10. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. All Access Digital offer for just 99 cents! endstream endobj startxref 0 %%EOF 332 0 obj <>stream 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. You can add value, see what's on your card, and see recent transactions. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. If you cannot tag your card successfully, try on another device. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream o Visa . If do not tag on and/or off, you will be subject to citation. /Tx BMC Pay With endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. /Tx BMC ClipperCard is your passport to campus and beyond! USF does not issue refunds for a lost commuter subsidy. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. /Tx BMC Then when you exit, Caltrains will tell you that you have a negative balance. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Refunds are subject to the fees in Section 10. HD 0UR K(EP%xg:#6(=VU-zTqwn?p How can I manage the account on their behalf? HD 0UR K(EP%xg:#6(=VU-zTqwn?p And my Oyster card. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. He started his journalism career as a sports editor in Iowa in 1975. $16.99 10% off. BART will also refund full unused paratransit ticket books. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . H*2T0T3415Rf& f Key Clipper information translated to Spanish. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. EMC Authorize payment below. /Tx BMC Get it back from them when you plan your next trip to San Francisco. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Only registered Clipper cards, are available for refunds. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Where to Use On 24 transit services and more. How can I cancel my card and get a refund? With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Key Clipper information translated to Chinese. 2020, Metropolitan Transportation Commission. What do you recommend for getting this resolved? One beep means you have tagged on, and two beeps mean you have tagged off. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Any suggestions, or is this another way for a government-backed agency to abscond with my money? H237402VH2P0P04341Qf& E\\y\F@B.THH!*o* `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. H*2T0T341f& /Tx BMC She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Transit pass refunds are subject to transit agency approval. 7) d"W0%Q T The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . EMC For details about how to apply for a refund, download theClipper Cancellation Form. /Tx BMC endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Key Clipper information translated to Spanish. A Station Agent canhelp process a ticket refund request. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Someone else may be able to use it. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. E\\y\F@B.THH!*o* Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. How can I check my card balance or how much I was charged for a trip? If your card is registered, contact us so we can block your card from further use. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. f So what you could do is to rack up a negative balance to offset the $3 fee. Will the toll lanes reduce traffic jams? Clipper Refunds: Only registered Clipper cards, are available for refunds. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. How would you improve Clipper? Fares are for one-way travel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Phone. Choose to stay logged in or to log out. Skip the side navigation menu and go to the main content. more. Up and Down arrows will open main level menus and toggle through sub tier links. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. BART will refund tickets with a remaining value greater than $1.00. Clipper is the all-in-one transit card for the Bay Area. about the future of clipper (external link). What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. What should I do if my card is lost or stolen? Learn More about the future of clipper (external link). If you ever lose your card, well replace it and restore your value for a $3 fee. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. /Tx BMC Tickets submitted for refund must have been purchased by cash or debit card. No service to Chase Center atthis time,stay tuned for updates. Choose to stay logged in or to log out. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. You can add value, see what's on your card, and see recent transactions. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems.